Returns & Exchanges

At Jonny Sprockets, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes, parts, and apparel to ensure you have the perfect gear for your journey.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully place the unused items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or bring it directly to our local shop.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund or exchange within 3-5 business days to your original payment method.